Campground Master
Reservation Software for RV Parks and Campgrounds
by Cottonwood Software

Customer Support


Your Campground Master license includes support by phone or E-mail, 7 days a week. Campground Master is so self-explanatory that our customers quickly learn to use the software on their own by experimenting or reading the documentation, and thus require very little support. Therefore we're able to offer technical support for issues that aren't easily resolved by the documentation without charging a high annual fee.

      --> Read more about our customer support policies

Get Support Now

Phone support is available from 8:00AM to 6:00PM (Arizona time).

E-mail:
Phone: 1-913-522-0717 (7 days a week, 8AM to 6PM Arizona time).
Tips for calling support


Finding Answers to Your Questions

We have a variety of resources to help you find your own answers to support questions.

Newsletters
Our newsletter, issued 2 or 3 times each month, also serves as a knowledge base resource. For a reference to common support issues and their answers, see the Newsletter Archives.

If you're not receiving our newsletter, be sure to subscribe with your current E-mail address. You're welcome to subscribe even if you're not a customer!

Campground Master User's Forums
In addition to the newsletters, we have User's Forums where you can communicate with other users, ask us questions, and much more.
Campground Master User's Forums

Non-customers are welcome also, as it contains many public areas of interest to all campgrounds or hospitality businesses.

Online Documentation
Your software has the complete user's manual available through the Help / Help Topics function. However you may find more up-to-date information and tutorials on our web site.
Software Manual on the web

We also have documentation for previous versions, and release notes for each version, in case you need to know what has changed.

Previous versions, documentation and other downloads
Release notes for all versions

Other Helpful Information
Windows Vista / 7 / 8 compatibility notes

Copying Campground Master to another computer

Download the latest software version (upgrade your software)
Software license information
Point of Sale information (add-on option)
Hardware selection guide (for receipt printers and other P.O.S. equipment)
Credit card processing details
Networking details
Online Reservation support information

"Once again, I can't thank you enough for your outstanding support. I know I've said this before, but truly your response time is amazing... You really have a great product. I can't say enough about it!"
- J. Hussey,
Whit's End Campground

Copyright 2001-2017 by Cottonwood Software, LLC, All Rights Reserved
Campground Master is a registered trademark of Cottonwood Software, LLC